Despite acquittals such as Bentley's and expert testimony that cellphone-tower data should not be used to pinpoint people's locations, insurance companies continue to use the information to deny claims by casting doubt that customers were where they said they were. The problem, experts say, is that a cellphone can be up to 20 miles away when it pings, or connects with, a tower. I've gone through hell, said Bentley, 37, of Clinton, Iowa, who insurance adjusters cares for people with brain injuries and mental illness. It's ridiculous what happened. You're innocent until proven guilty. I've never felt like I was treated like I was innocent. As far as the insurance company was concerned, I was guilty. State Farm does not comment on pending litigation or specific claims, spokesman Justin Tomczak said. We handle each claim on its merits and conduct a diligent investigation to determine what we owe under the policy, he said. That work can include many things, including phone records, that become pertinent to completing our investigation. While I cannot comment on a specific claim, I can tell you that we rarely obtain phone records. The records can be obtained only by a court order or a customer's consent.
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